Returns & Exchanges

We want you to love your Emi Jay accessories, but if you are not completely satisfied, we accept returns on unused items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, certain hair accessories and final sale items are non-returnable.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.

3

Ship It Back

Drop off your package at any authorized carrier location; ensure the original tags and packaging are included to avoid processing delays.

4

Receive Your Refund

After our team inspects the returned goods, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing